+86 181 4337 0772
hehaixiong@hykygz.com
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English
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繁体中文
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Malay
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ภาษาไทย
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IndonesiaName
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Tiếng Việt
ORDERING & SUPPORT
——— Cooperation Process ———
Dear Valued Customer, thank you for your interest in our products. We provide six simple and clear steps to help you complete your purchase smoothly. As our products may require customization based on your specific needs, we handle order confirmations through online communication to ensure a clear and efficient cooperation process.
——— Payment Methods ———
Sole Foreign Currency Account Details (Please remit only to this account)
Account name：Guangzhou Huayuan Scientific Instruments Co., Ltd.
Account number：63003735105
Bank Name：JPMorgan Chase Bank N.A., Hong Kong Branch
SWIFT/BIC code：CHASHKHH（CHASHKHHXXX (If 11 characters are required))
Sort code：007
Branch Code：863
Bank address：18/F, 20/F, 22-29/F, CHATER HOUSE, 8 CONNAUGHT ROAD CENTRAL, HONG KONG
——— Shipping & Delivery ———
Upon order confirmation and payment, we will arrange efficient and reliable logistics for you. Below are our commonly used shipping methods and estimated delivery times for your reference. The final solution will be confirmed upon order confirmation.
Important Notes:
Final Selection: The specific shipping method and cost will be determined upon order confirmation based on your delivery address, total weight, and dimensions of the goods.
Order Tracking: Once the goods are dispatched, we will promptly provide you with the tracking number, allowing you to monitor the shipment's status on the carrier's official website.
Customs Assistance: We will provide all necessary customs documents (such as commercial invoice, packing list, etc.) to assist you in smoothly completing the customs clearance process.
——— After-Sales Service ———
To ensure your peace of mind when using our products, we offer the following service guarantees. Please note that the product warranty period will be calculated from the day you sign for and accept the delivery.
One-Year Warranty: The entire machine enjoys a 365-day free warranty (excluding damage caused by human factors).
Lifetime Support: After the warranty period ends, we still provide lifelong free technical support. If repairs are needed, only material costs and shipping fees will be charged.
Rapid Response: We will respond within 1 hour and provide a solution within 24 hours.
Efficient Repairs: For products that require factory repair, we will complete the repair process and provide feedback on the results within 5 working days after receipt.
ADDRESS
Room 601, 6th Floor, No. 433-435 Zhongshan Avenue Middle, Tianhe District, Guangzhou City, Guangdong Province, China
CONTACT
Ph：13420835486
Mail：hehaixiong@hykygz.com
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